How can we help?

Find answers to common questions or reach out to our support team.

Email Support

[email protected]

We typically respond within 24 hours

In-App Chat

Available for Super and Gorilla plan subscribers

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Support Topics

Extension Setup

Installation, permissions, and browser compatibility

Security & Compliance

HIPAA mode, encryption, BAA, and audit logs

Billing & Plans

Subscriptions, upgrades, invoices, and refunds

General Help

Account management, data export, and troubleshooting

Frequently Asked Questions

How do I install the Chrome extension?+
Visit the Chrome Web Store, search for 'AI Glue', and click 'Add to Chrome'. After installation, click the extension icon and sign in with your AI Glue account.
Which AI platforms are supported?+
AI Glue currently supports ChatGPT, Claude, Gemini, Perplexity, Manus, and Grok. We're actively adding more platforms based on user demand.
How does context syncing work?+
When you create or update custom instructions on any supported AI platform, the Chrome extension detects the change and saves it to your AI Glue account. Your context entries are then available to sync to any other connected platform.
Is my data secure?+
Yes. All data is encrypted at rest (AES-256) and in transit (TLS 1.3). We store data on Google Cloud Platform with SOC 2 compliant infrastructure. We never train AI models on your data.
What is HIPAA mode?+
HIPAA mode enables healthcare-grade compliance features including PHI detection scanning, Business Associate Agreement (BAA) signing, enhanced audit logging, and data retention controls. It's designed for healthcare organizations and regulated industries.
Can I export my data?+
Yes. You can export all your context entries, templates, and audit logs in JSON or CSV format from the Export page in the dashboard. You own your data.
How do I cancel my subscription?+
Go to Settings > Billing in the dashboard and click 'Manage Subscription'. You can cancel anytime. Your data remains accessible until the end of your billing period.
What is the MCP server?+
The Model Context Protocol (MCP) server allows Claude and other MCP-compatible AI agents to access your AI Glue context directly as a tool. This means your context is natively available inside Claude without the Chrome extension.

Still need help?

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